Help with orders, payments, and delivery.

Every order moves through explicit states: Payment received → Processing → Delivered — or Action required / Refunded when something needs attention.

Most player-ID top-ups complete shortly after payment, but timing varies by title, region, and fulfillment method; the order status page always shows the current state. If an order stays in Processing much longer than the time indicated at checkout, contact support with your order ID.

Top-ups are delivered to the exact player ID and server/region entered at checkout, so check the title-specific instructions before paying.

If you notice a wrong ID after ordering, contact support immediately with the order ID. Orders not yet fulfilled can usually be corrected or cancelled; once content has been delivered to the ID you submitted, the order is generally no longer refundable — see the Refund Policy.

If a payment fails or is declined, no order is created and nothing is fulfilled. If you believe you were charged without receiving an order confirmation, contact support with the payment reference and the email used at checkout.

Whether a refund is possible depends on the product type and the fulfillment state. Before fulfillment starts, orders can usually be cancelled for a full refund. After successful delivery to the submitted player ID, top-ups and redeemed codes are generally non-refundable.

The full rules, including the exact cut-off point per product type, are in the Refund Policy.

If an order shows Delivered but the content is not visible in-game: restart and log back into the game, confirm you checked the same account and region you submitted, and allow for short in-game processing delays.

If it still hasn’t arrived, contact support with the order ID and a screenshot of the in-game account page — we will trace the delivery.

If you placed the same order twice by accident, contact support as soon as possible. Duplicates that have not yet been fulfilled can be cancelled and refunded; duplicates already delivered follow the standard rules in the Refund Policy.