Fulfillment Policy

1. What fulfillment means

Fulfillment is the delivery of purchased digital content to you: either credited directly to the game account identified by the player ID you submitted, or issued to you as a redeemable code with redemption instructions. Every product page states which delivery method applies.

2. Delivery methods

• Direct player-ID delivery: content is credited to the game account matching the player ID, server, and region entered at checkout, through fulfillment channels supported for that title.
• Digital codes: a redeemable code is issued to your order page or email, with instructions on where and how to redeem it, including any region restrictions.

3. Order states

Orders move through explicit states you can check at any time: Payment received → Processing → Delivered, with Action required when we need something from you (for example, an ID confirmation) and Refunded when an order has been cancelled and repaid.

4. Timing

Most orders complete shortly after payment. Actual timing varies by title, region, and fulfillment method, and the expectation shown at checkout for the specific product is the one that applies to your order. We do not guarantee a fixed delivery time unless one is stated on the product page.

5. Your responsibilities

• Enter the correct player ID, server, and region — content delivered to the ID you submitted is treated as delivered to you (see the Refund Policy).
• Make sure the target account can receive the content — for example, that it exists in the selected region and is not restricted from receiving credit.
• Follow the redemption instructions and validity periods that apply to code-based products.

6. Exceptions and delays

Some orders take longer — for example during verification checks, temporary channel maintenance, or availability constraints for a specific title or region. When that happens, the order stays in Processing or moves to Action required, and support can tell you the current status at any time.

7. Failed delivery

If delivery ultimately cannot be completed, the order is resolved under the Refund Policy: redelivery through an equivalent supported method with your consent, or a full refund.

8. Contact

Delivery questions: support@sqrise.com — include the order ID, the game title, and the player ID used at checkout.